Shane was unsure if the river would sweep us forwards as he was leaving so proposed starting in reverse while I untied each end, as there was a boat moored ahead and he didn’t want to go forward out of control. They seemed to be loading bikes and holding ropes. The manoeuvre worked and before we got the short distance to the lock we passed a larger white boat, just unmoored and they said they would come behind us to the lock. I approached the lock keeper and she said she was about to let a boat in coming the other way and then the lock would be perfect for us. As she operated the lock she took time to pop back and tell the wide boat behind us that they would get a lock to themselves. When asking about whether or not we had the required licence, she didn’t demand or query us but said to me in a helpful tone, “Are you needing a licence?” Almost all the lock keepers are pleasant and helpful, but there was something exceptionally calming and friendly in her manner, as she advised us there was regatta ahead but the marshalls would let us know what to do.