We tied up at the side on chains behind the other boats and went to see. The lock was set the other way and they couldn’t shut the gate at the other end to fill it up for them. The woman had said she had tried a few things already. Shane brought the bargepole but, as they predicted, it was too short to reach the water as it was a deep lock. He returned to Bartimaeus with the pole. Just then a boat appeared going the other way. We explained that there may be an obstruction under the water at the gate, but if they were willing to try going in to the lock, I thought the water movement might just shift things. A woman from their boat came to the gate and said she was willing to give it a go, so she and I opened the stuck gate together and the boat drove in, happy with only one gate. I joked we had no idea whether they would now be stuck there, but they seemed unconcerned. We closed the gate and were relieved and even triumphant that it closed easily. I went across to the other side and we worked the lock and as it got full, the driver asked her to get back on. I guess he could see a lot of boats and people around and picking up from the side might be hard. She managed to scramble in. The lady from the blue boat we had originally thought to share with, opened the other gate to let them out while I opened mine and off they went. Her husband drove the blue boat (with no name on it) in next, since their boat was waiting near the front and not tied up at the side. He came towards my side of the lock and was trying to get off to rope up to keep the boat near the side, to let another boat in. He wasn’t close enough so I said he could throw me the rope and then I pulled him to the side and the next boat drove in with the couple who had spoken to us about the gate being stuck. I was mildly surprised she wasn’t helping since the gates were very heavy, but perhaps she felt surplus to requirements or hadn’t expected to get in so wasn’t ready when the boat cast off. Anyway the blue boat lady and I were managing fine. I thought they would be looking pleased or grateful that the lock was working and they were being helped through but sometimes people are unhappy to have something they thought unfixable, got sorted. Or perhaps they were concerned at having called the CRT and now there was no issue. As they left the lock she called to me asking if she should wait to see if the gate closed again or call CRT to say it was resolved – she believed CRT were already on their way. I said she might as well call to cancel and we agreed that I would call again if something else was amiss. The blue boat left second and the lady returned to her boat after closing the gate and they said goodbye. Meanwhile another lady had appeared. She started to wind the other end. I got myself confused and had begun winding the wrong end but we had a short exchange and I realised it wasn’t right and apologised, wound down and went to get the other end. I don’t know how I managed to get muddled – too many toings and froings and order changes and very heavy gates getting the better of me! There was a slight chance that it did a little good to run a bit of water through as the next stretch was low in water. It won’t have done any harm. The other lady was good humoured about it. Their boat, came in beside Bartimaeus and Shane was already friendly with them from helping them tie up earlier. As she and I worked the lock, the CRT vans arrived. I crossed over as the lock filled to explain what had gone on. The chaps were cheery and not bothered about being called out. They said this was a problematic gate and they would stay and check it out. They had fixed the previous issue of it needing three people to open it, last year. But it still needed to open in a particular order, as the rails clashed. I went back over to the far gate to open it (first as required) and the other lady got their help to open, while they shouted to me “put your back into it!” They gave us both advice about the stretch ahead that had a falling wall and was shallow so slow and central travel was needed. I was pretty tired by then having worked the lock three times for 5 boats while the other side was worked by three different ladies from a boat each. Still we now had a companion boat for the next few locks.